Our service promise to you
not another pen. will provide the agreed services in line with your agreed time schedule.
For our sourcing and print services we use only the most reputable and reliable suppliers. Ensuring you always receive quality items, printed to the highest standards and delivered on time. We will provide a quote, once accepted and ordered you will receive a visual proof for sign off prior to production. If needed we can also produce pre-production samples (at an additional cost). We will then approve with our suppliers and production will commence. Delivery will be made in line with agreed lead-times to agreed destination. We pride ourselves on our service so if you are not entirely happy then we will always look put things right or offer a refund if goods are not as per a sample and/or proof.
For design work as this is billed per hour we will advise how long a job would expect to take and would advise of any additions before incurring these charges to you.
We cannot be held accountable for any errors, loss or damages if you use our design service but source through another company. But we are more than happy to work with them to help the production process. (Please note, although we source as well as design, we are happy to just produce visuals and ideas for you, we are aware many companies already have preferred supplier relationships and would not wish to interfere with this!)
Payment terms:
Strictly pro-forma for first time orders and for non account holders.
Account applications can take up to 48hours and we will perform a credit check. If successful our payment terms are 30 days from receipt of goods (and/or) service.
not another pen. will provide the agreed services in line with your agreed time schedule.
For our sourcing and print services we use only the most reputable and reliable suppliers. Ensuring you always receive quality items, printed to the highest standards and delivered on time. We will provide a quote, once accepted and ordered you will receive a visual proof for sign off prior to production. If needed we can also produce pre-production samples (at an additional cost). We will then approve with our suppliers and production will commence. Delivery will be made in line with agreed lead-times to agreed destination. We pride ourselves on our service so if you are not entirely happy then we will always look put things right or offer a refund if goods are not as per a sample and/or proof.
For design work as this is billed per hour we will advise how long a job would expect to take and would advise of any additions before incurring these charges to you.
We cannot be held accountable for any errors, loss or damages if you use our design service but source through another company. But we are more than happy to work with them to help the production process. (Please note, although we source as well as design, we are happy to just produce visuals and ideas for you, we are aware many companies already have preferred supplier relationships and would not wish to interfere with this!)
Payment terms:
Strictly pro-forma for first time orders and for non account holders.
Account applications can take up to 48hours and we will perform a credit check. If successful our payment terms are 30 days from receipt of goods (and/or) service.